RECRUITMENT

My Clientis the UK’s largest independent estate agent. Every year, My Client helps tens of thousands of people buy, sell, let or rent their home through its network of over 100 branches.

What’s more, My Client is committed to providing the very highest levels of customer service and as such is a leading member of both The Property Ombudsman and the Association of Residential Lettings Agent.

Our people are our lifeblood at My Client. Which is why we are always interested in hearing from people with passion, commitment, drive and talent. My Client offers all of its staff considerable opportunity for development. At the same time it recognises and reward achievement with competitive salaries, benefits and incentives for achieving targets.

The Programme:

The Branch Manager holds overall responsibility for delivering branch KPI targets and agreed income, cost and profit budgets, through the management and support of all sales related activities within their branch including;

Driving the sales process; attracting, winning and retaining business to grow market share whilst representing and promoting the company’s brand values and core beliefs as well as demonstrating our core competencies and behaviours.

Delivering service to create Raving Fans.

Operating policies, processes and systems in line with company standards.

Engaging and building relationships with branch managers across all divisions and businesses.

Manages colleagues and their performance through regular 1:1’s, reviews and morning meetings.

Operational Duties

• Generate Valuations
• Complete prospecting and canvassing activities
• Register Vendors and book valuations
• Conduct Valuations
• Carry out regular Vendor Care calls and visits
• Manage yours and the team’s day to daily activities effectively and ensure you are on track to deliver what is necessary and essential
• Manage a system of Valuation follow ups
• Liaise with administrators to ensure properties are advertised correctly
• Liaise with administrators to ensure sales complete smoothly and efficiently
• Respond to team queries
• Deal with customer enquiries
• Carry out customer feedback questionnaires
• Negotiate offers where appropriate
• Manage budgets and finances of the branch and drive sales to exceed performance targets
• Measure results and report on KPI and budget performance
• Analyse and problem solve issues with team and senior managers to drive deal value, market share and results
• Maintain effective communication and relationships with colleagues within and outside of the division.
• Support and promote the maximisation of cross sales
• Support and promote the maximisation of referrals across businesses
• Work to agreed company policies and process at all times and ensure colleagues do the same
• Keep up to date operations updates and other company communications and ensure that any changes/updates are embedded within the team
• Deliver a service that creates Raving Fans’
• Support and promote brand values and the embedding of the group’s core beliefs
• Handle complaints within company guidelines; issue response letters where agreed
• Ensure all team commission reports are correct and accurate and report to payroll
• Maintain all records relating to the role to a high standard and in line with data protection
• Use confidential information with due care and attention when transmitting knowledge to internal and external stakeholders
• Identify and provide solutions to problems and where appropriate report to senior manager
• Ensure Health and Safety of all colleagues and all reporting is carried out in compliance with legislation and company policies and procedures

Management Duties

• Build, manage and lead an effective branch team to support the estate agency business
• Influence a result through effective team management, action planning and delivery of the plan.
• Manage in a manner that is informative, persuasive and clear to deliver results
• Be open, honest and act with integrity with all colleagues at all times. Show all colleagues respect at all times.
• Show regard for the general well-being/welfare of all those in the team
• Build moral within the team and create a positive and proactive working environment
• Ensure resources are aligned to the needs of the team
• Take the required measures to ensure the health and safety of the team
• Focus on the three keys of management; recruitment & selection, training & development and activity & performance management
• Recruitment & Selection
• Regularly review recruitment requirements and plans with Divisional Director
• Conduct first stage interviews once signed off as competent
• Observe second stage interviews conducted by Divisional Director
• Training & Development
• Train and develop colleagues with the branch to reach their full potential
• Provide training and guidance on sales skills, legislation and best practice to colleagues within the branch
• Track colleagues through their Training & Development plans
• Prepare colleagues for training courses and follow up on learning.
• Meet and greet new starters and take responsibility in liaison with the Divisional Director for their induction process to ensure the best first impression for all new starters
• Activity & Performance Management
• Manage activity through regular morning meetings, goal and objective setting, monthly, quarterly and annual performance reviews
• Set and review development plans for all colleagues
• Attend weekly conference call to discuss performance
• Regularly observe the activities of the team and provide candid and constructive feedback and coaching
• Follow the performance management process at the appropriate stage to manage under performance effectively

Criteria:

• Comprehensive, good working knowledge of estate agency legislation, regulations, processes and procedures.
• Carries out main activities and duties competently and compliantly
• Good understanding of with budgets, targets, finances and forecasting in order to manage them effectively
• Proficient with targets and able to consider results and how to influence them with a can do attitude
• Comprehensive, good working knowledge of systems, processes and policies relevant to the role
• Able to set SMART objectives and create effective action plans
• Excellent time management and organisational skills
• Excellent negotiation and influencing skills
• Excellent written, verbal communication and interpersonal skills
• Able to overcome objections effectively through problem solving, questioning and assessing the situation accordingly
• Strong use of closing techniques
• Proficient in needs based selling
• Competent and confident IT skills particularly in the use of spreadsheets and databases and other Microsoft tools
• Able to take excellent photographs to show properties in their best light, paying attention to detail
• Able to work effectively when working alone as well as a team
• Effectively handle complaints
• Effectively solve problems that may arise
• Excels under pressure and delivers on commitments
• Hold a full valid driving licence

Management Criteria

• Able to motivate, influence and lead a team to produce results
• Knowledge of objective assessments in interviews
• Able to develop individuals and teams
• Able to set SMART individual and team targets and objectives to achieve goals and create effective action plans
• Able to carry out effective performance reviews
• Able to carry out effective performance management to manage under performance
• Able to carry out effective observations, feedback and coaching
• Able to delegate effectively
• Able to apply different management styles as appropriate
• Understands legislation relating to Human Resources and Health and Safety
• Able to demonstrate effective change management
• Able to effectively manage ones time as well as others

Experience

• Broad substantial experience of managing the full end to end estate agency process
• Previous experience of a high volume estate agency environment
• Previous team management experience
• Previous experience of managing budgets, targets and KPIs

Benefits:

• Ongoing Training and Development
• Competitive Commission Structure
• Company Car
• Pension
• Sick Pay
• Incentives and Recognition