RECRUITMENT

The Programme:

The Branch Manager holds overall responsibility for delivering branch KPI targets and agreed income, cost and profit budgets, through the management and support of all lettings related activities within their branch including;

Operational Duties

• Generate Valuations
• Complete prospecting and canvassing activities
• Register applicants and book valuations
• Conduct Valuations
• Manage yours and the team’s day to daily activities effectively and ensure you are on track to deliver what is necessary and essential
• Manage a system of Valuation follow ups
• Liaise with administrators to ensure properties are advertised correctly
• Deal with customer enquiries
• Negotiate offers where appropriate
• Manage budgets and finances of the branch and drive performance to exceed targets
• Measure results and report on KPI and budget performance
• Maintain effective communication and relationships with colleagues within and outside of the division.
• Deliver a service that creates Raving Fans’
• Handle complaints within company guidelines; issue response letters where agreed
• Ensure all team commission reports are correct and accurate and report to payroll

Management Duties

• Build, manage and lead an effective branch team to support the residential lettings business
• Influence a result through effective team management, action planning and delivery of the plan.
• Manage in a manner that is informative, persuasive and clear to deliver results
• Recruitment & Selection
• Regularly review recruitment requirements and plans with Divisional Director
• Conduct first stage interviews once signed off as competent
• Observe second stage interviews conducted by Divisional Director
• Training & Development
• Train and develop colleagues with the branch to reach their full potential
• Provide training and guidance on sales skills, legislation and best practice to colleagues within the branch
• Track colleagues through their Training & Development plans
• Prepare colleagues for training courses and follow up on learning.
• Meet and greet new starters and take responsibility in liaison with the Divisional Director for their induction process to ensure the best first impression for all new starters
• Activity & Performance Management
• Manage activity through regular morning meetings, goal and objective setting, monthly, quarterly and annual performance reviews
• Set and review development plans for all colleagues
• Attend weekly conference call to discuss performance
• Follow the performance management process at the appropriate stage to manage under performance effectively

Criteria:

• Comprehensive, good working knowledge of residential lettings legislation, regulations, processes and procedures.
• Good understanding of with budgets, targets, finances and forecasting in order to manage them effectively
• Comprehensive, good working knowledge of systems, processes and policies relevant to the role
• Excellent time management and organisational skills
• Excellent negotiation and influencing skills
• Excellent written, verbal communication and interpersonal skills
• Able to overcome objections effectively through problem solving, questioning and assessing the situation accordingly
• Proficient in needs based selling
• Competent and confident IT skills particularly in the use of spreadsheets and databases and other Microsoft tools
• Able to take excellent photographs to show properties in their best light, paying attention to detail
• Able to work effectively when working alone as well as a team
• Effectively handle complaints
• Effectively solve problems that may arise
• Excels under pressure and delivers on commitments
• Hold a full valid driving licence

Management Criteria

• Able to motivate, influence and lead a team to produce results
• Knowledge of objective assessments in interviews
• Able to develop individuals and teams
• Able to carry out effective performance reviews
• Able to carry out effective observations, feedback and coaching
• Able to delegate effectively
• Able to apply different management styles as appropriate
• Able to effectively manage ones time as well as others

Experience

• Broad substantial experience of managing the full end to end residential lettings process
• Previous experience of a high volume residential lettings environment
• Previous team management experience
• Previous experience of managing budgets, targets and KPIs

Benefits:

• Ongoing Training and Development
• Competitive Commission Structure
• Company Car
• Pension
• Sick Pay
• Incentives and Recognition