RECRUITMENT

As one of London and Kent’s most successful property companies with almost 30 years experience and over 32 offices and divisions, our client strives to deliver a service that is unparalleled by our competitors. Our client is looking for motivated and ambitious individuals to join the team. They have opportunities for bright, career minded people who want to take the first step towards joining a company who will support and encourage you to turn ambition into reality.

Responsibilities

– Grow volume of new business and income production to the branch

– Accountable quality of customer care

– Treating Customer Fairly in accordance with the group service standards

– Meet targets set by line manager

– Report weekly statistics to line manager

Register & qualify applicants in accordance with company set procedures

– Arrange appointments to view properties

– Ensure properties are relevant & appropriate for applicants needs

– Work proactively to ensure all properties are exposed to the maximum amount of applicants

 

Conduct viewings

– Be punctual for all meetings & appointments

– Identify other potential business opportunities and ensure referral to the appropriate division

– To work in accordance with all legal obligations without exception

– Ensure target sheets are completed for morning meeting

– Ensure Vendors/Purchasers are kept up to date regularly at least twice a week

– Maintain up to date knowledge of available properties being marketed in branch and throughout network

– Ensure applicants are managed regularly minimum 3 times per week

– Ensure phone is answered appropriately and professionally within 3 rings

– Ensure all appointments are logged into the diary

– Ensure viewings outcomes are kept up to date

– Deliver canvassing material to the local area daily in accordance with instructions from Line Manager

– Conduct ad hoc tasks as and when required

– Oversee sales progression of files

– Maintain the office diary for personal safety

– Adhere to the company’s Late Appointment Policy

Performance Indicators

– Provide quality of service at all times.

– Proven track record.

– Achievement of deadlines

– Sustained commitment to Lettings Division & clients

– Quality & effectiveness of personal contribution.

– Level of commitment to Service Standards.

– Resolution of issues proportion & time frame.

– Commitment to continuous learning & self development.

– Overall contribution to work of the department.

– Level of customer satisfaction.

– Responsive to change.

 

Skills and Knowledge

– Well developed interpersonal skills

– Ability to communicate with colleagues & clients.

– Capable of working to strict timetable, targets & goals.

– Computer literacy & proficiency.

– Identify areas of growth & implement.

 

Competencies

– Ability to plan & prioritise items

– Iniative

– Ability to work under pressure

– Teamwork

– Attention to detail

– Tenacity

– Articulate

– Accessible

– Literate