An estate agency has shut half of its four offices and lost just under 20% of staff.

Thorgills, in west London, now has two offices, which it describes as “super branches”, with a larger sales force operating across wider areas.

Nine people have been let go as part of the restructure, including two redundancies.

Thorgills was established in 2008 and rapidly expanded to a team of 60 across four branches, picking up 29 industry awards in the last 11 years.

Thorgills founder and managing director Ben Madden said: “In recent years I think we lost sight of our values and goals, forgetting what we regard as true success.

“Thorgills was established to create an environment that truly cared about its team, helping everyone achieve personal success and develop in line with the business, in turn achieving fantastic results for our clients.

“More recently, we became focused on growing our branch footprint, but in hindsight this was for the wrong reasons.

“Naturally the growth stretched our capabilities, operating with less experience in each location, which in turn made it more difficult to maintain the desired environment in each branch.

“Leadership is about motivating, inspiring, coaching and caring; to achieve this I believe we need our best leaders to be present, and thankfully they now are.

“The proof is in the pudding: we’re three weeks into the launch of our new format and we are already in our best position of 2019 judging by our current figures.

“Our team are happier and our clients are once again receiving the fantastic service levels that built this business.”

He added: “The super-branch format restores Thorgills to its origins as the first ‘hub agency’ in the industry that it first created many years ago, before the concept became so popular.

“The business continues to operate as a high street agency, remaining visible (and visitable!) to residents and clients alike, delivering personal, local and knowledgeable service.”