Agents not giving landlords ‘clear opportunity to positively consent’ to energy switching should amend Terms of Business August 26, 2020August 25, 2020 | Katrine Sporle
The end of discriminatory ‘No DSS’ clauses in rental contracts? July 17, 2020July 16, 2020 | Katrine Sporle
Agents can keep incentive payments from councils – but only if the landlord agrees June 20, 2019June 19, 2019 | Katrine Sporle
Hot topics: Property Ombudsman advises on how agents should advertise price on Help to Buy properties December 11, 2018December 10, 2018 | Katrine Sporle
Question: Should agents say Sale Agreed, Under Offer, or Sold Subject to Contract? September 27, 2018September 27, 2018 | Katrine Sporle
The Property Ombudsman speaks out about approach to dual fee situations August 14, 2018August 13, 2018 | Katrine Sporle
Ombudsman expresses surprise that ‘ready, willing, able’ is still part of any agent’s contract October 16, 2017October 15, 2017 | Katrine Sporle
Dealing with an unhappy consumer: Should agents offer a financial settlement? October 11, 2017October 10, 2017 | Katrine Sporle
Agents’ duty of disclosure – What to do when you are asked to ‘hide’ a repossession January 3, 2017January 2, 2017 | Katrine Sporle
Agents must display their fees properly ahead of ban, Ombudsman urges December 1, 2016November 30, 2016 | Katrine Sporle
