Purplebricks should not be counted out of the US yet, says analyst Mike DelPrete.

He says that the challenge for Purplebricks in America is simple: its massive marketing spend is not generating enough customers.

The result is that it has a customer acquisition cost over twice as much as rival Redfin.

DelPrete says: “The company recently pivoted its business model in the US, from an upfront fixed fee (paid regardless of the home selling), to a success fee paid only when a home sells – both at a discount.

“This move brings Purplebricks squarely in line with the traditional industry it was attempting to disrupt. The proposition is now also identical to Redfin.

“In December of 2018, I estimated Purplebricks generated between 1,200 and 1,400 new listings over the preceding six-month period. During that same time, Redfin reported around 22,000 closed transactions.

“Also during that period, Purplebricks spent over $20m in marketing, compared to Redfin’s $16m. The result is a customer acquisition cost of $15,000 for Purplebricks, compared to $730 for Redfin.”

DelPrete says both Redfin and Purplebricks give American consumers the same message: “Traditional agents are expensive; we offer the same service at a discount; use us instead.”

In an interesting piece in Inman, DelPrete says of Purplebricks’ sortie into the American market: “Purplebricks is still dangerous: it has deep pockets, a willingness to spend and the self-awareness to pivot when things aren’t working.

“I wouldn’t count it out of the US quite yet.”

DelPrete also says that in the UK, Purplebricks is working – it is making money and at scale is profitable.

“The only challenge facing the UK business is growth, which is clearly slowing down as the company saturates the market. All online agents are not doomed to failure because of some fundamental flaw.”

https://www.inman.com/2019/04/25/is-purplebricks-really-in-turmoil-a-closer-look/