A new firm telling its customers to “cut out the estate agent” while getting a free listing on Rightmove, has been suspended from the portal.
Top Gaff tells customers that they can sell their home from their phone.
All they need to do is download the app, take photos, write a property description, name their price, and press upload: “Within minutes your home will be on Rightmove.”
The app is free and can be downloaded from Top Gaff’s website.
Top Gaff says it “eradicates the need for an estate agent or online agent”.
It also claims to be subject to the Property Misdescriptions Act, which was repealed in October 2013.
A Rightmove spokesperson told EYE last night: “We have removed them from Rightmove and they are currently having their membership reviewed. They will only be able to return as a Rightmove customer if they adhere to our terms and conditions.”
Meanwhile, Rightmove has removed a Yopa listing in February, which has also been listed since November. It is the newer listing, which showed a different ‘front page’ image, that has been taken down – see the links below.
A Rightmove spokesperson said that the matter had been passed to its data quality team, and that the agent has been contacted.
https://www.rightmove.co.uk/property-for-sale/property-77545064.html
https://www.rightmove.co.uk/property-for-sale/property-70143457.html
Comments (7)
I bet there is a massive market – at a higher % – for an estate agent who:
1. for empty properties, takes over as a manager……..tends to the garden and keeps it looking spruced for viewings/windows cleaned etc….how many properties do we drive by and see it falling more and more into neglect, never an agent anywhere to be seen ever, but ready to take £00,000’s when it does sell
2. all properties – once a month min – an open house.
3. a reducing commission rate based on weeks it takes to sell.
4. no commsion no sale – no charghe for fancy brochures etc add on nonsense
5. with a promise not to farm buyers out to volume conveyncers or sell to them any non- whole of market mortgage advisers
6. add to the list
Slightly worrying that our industries only protection from rightmove is if the owner takes the photos.
Maybe it’s time they put some real service levels in to make their ‘customer experience ‘ a genuine one.
Agent measures, and signs off own work.
Agent organises viewings verbally for security.
Agent negotiates offers, for basic common sense.
Agent on hand to sales chase.
Agent has broker to qualify offers.
Agent is no sale no fee.
If only onthemarket would stop worrying about share price and take an all or nothing step and organise the great big Rightmove switch off..
The Lord is waiting for u to do the right thing.
Money is a sin.
Why am I not surprised that Rightmove allowed this to happen in the first place.
Money first, business model second, reaction last.
There should be checks in place, which I suspect their are, but this one got through (perhaps just human error?). It’s a bit strong coming down on RM because one slipping through the net.
Exactly how many new customers are they getting? Not enough to have waved this one through.
1TB…..
Humans at Rightmove? ……..my experience is Droids.
How did they even get membership in the first place?