Estate agency software provider Reapit said last night that it has “no relationship” with reviews site allAgents.
Yesterday, just one review was showing on the site for Reapit, albeit the full five stars.
The story came to light via a comment on a story carried yesterday by EYE, suggesting that allAgents had asked for a data feed which Reapit had declined.
We followed up on this and a spokesperson for allAgents said: “All reviews pre-2017 have been archived. To date there has only been one positive review over the last two years along with a couple of negative reviews which we chose not to publish.
“We can confirm for the avoidance of doubt that it is only reviews posted between September 1, 2017 and August 31, 2018 that are eligible for our 2018 supplier awards, which Jupix won.
“Their [Reapit] reviews were archived pre-2017 as in our opinion they no longer represented the same company that they used to be.
“We can support this point of view from both our own experience with Reapit as a portal, from the double standards on how they charge their customers and for abusing their powers as a major feed provider.
“We have even been threatened by legal action if we discuss our findings, a tactic akin to the Purplebricks bullying a year ago.”
EYE put the whole of this statement to Reapit, which told us that yesterday’s poster gave their own comments, and not those of the company.
Reapit said: “Reapit currently has no association with allAgents and nor do we have any comment on their review process.”
allAgents previously claimed that technical hitches were to blame for the disappearance of Reapit reviews:
Review site allAgents blames ‘technical issue’ for disappearance of supplier’s page
Comments (24)
Who gives a s… about AllTheAgents review site. That name is misleading in itself.
I don’t rate review sites much, but a review site that decides what reviews come and go on their own personal assumptions, misguided or not cannot be allowed to continue. In doing so they have broken the cardinal rule. At best they should have left a review upon their own review site about their experiences with the service supplier and not taken matters into their own hands completely unravelling their impartiality in the process.
And besides its no accolade when you win a prize as a service supplier in that sector because its a one horse race between Jupix and its sister product Alto.
Reapit should sever ties and move on.
I’ve never got my head around agents paying to be on a review site. When looking at my area and the companies at the top of the tree, they are hardly the ones pulling up any trees so can’t see the benefit myself, just another added cost for no gain.
Ouch! Reapit are sore losers!
I don’t understand, if Reapit dispute that their service is great why not ask their customers for new feedback?? After all who wants to be reading reviews that are years old??
Or why not take the approach that its a crappy review site so why bother asking clients to review in that manner. For me the best recommendation isn’t about some dormant review but getting your customer to give a case study and testimonial whereby the prospective buyer of services can make contact with that person for a meaningful dialogue and recommendation.
I remember when my last employer used Feefo and the agent only sent out the link to review to those clients who they knew would give a positive review. These review sites are utterly pointless, unless it is set up similar to TripAdvisor and you can see all the reviews made by that person.
If a person has made 100 reviews then you are pretty sure it will not be fake.
This still goes on with Feefo now DK43. An agent I know very well does exactly the same thing.
Unlike some suppliers Reapit actively protect agents data and that’s the way it should be.
Data should only leave a CRM service supplier’s safe keeping with the full knowledge of the customer and for a purpose which benefits the customer. It must not be used for any purpose detrimental to the customer.
An agent’s dead file data, its past performance, successes and failures should not be available for any of its competitors to use against it.
I cannot see why an agent review site would need data from a CRM supplier if the selling public are leaving bona fide reviews.The work we did on portaljuggling was a bi-product of our observations of the industry; we know who sells what, where, in what time frame at what % of original asking price and what level of gaming some employ to prove some of their marketing claims. We have done all of that without needing a data feed so I am at a loss why Allagents are requesting it.
Maybe they are wanting the property feed Robert, they said they were trying to be a portal some time soon if i remember correctly.
Fair enough, but there’s a queue for data feeds. From personal experience Reapit have always accommodated reasonable requests in a time that fits with all the other calls on their time.
I’m not sure anyone could force Gary to do anything he wasn’t comfortable with. I am sure trying would be foolish.
I too do not understand why all agents would ask for a data feed….and would giving one not also breach those rules that were reinforced earlier this year?
Ok whoa whoa whoa let’s clear this up shall we, my old company here and my old compadre Mr Bevan have nothing to defend here. As many will know on here Mark Bevan has been very prominent on social media for sometime. He has always been the complete company man and has jumped on both positive and negative posts with equal gusto, as social media should be, not some sanitised soulless corporate PR exercise. He was quite rightly flagging the joke that Reapit were absent when they used to have a perfect 5 star service, for clarity Mark has been in the industry for years worked at Jupix and Reapit and knows his onions.
Lets be absolutely clear AllAgents is a company racked with lack of transparency, which is perverse considering that’s meant to be their raison d’etre.
The history here is that they kept demanding a global feed. Unlike the likes of Expert Agent who used to do a global feed we never once gave a supplier access to our clients data without the client specifically asking for it. It was contractual and one of our red lines and I doubt anything has changed in the four months since I’ve left.
In the rogues gallery of this industry many would concur that AllAgents are narrowly edged out of gold place, but they continue to refuse to be beat with these sorts of antics.
There was a complete email trail at the time where they claimed for ages that the reviews not showing was down to ‘technical issues’ ,before admitting they had done so because of the portal feeds. This lays open the complete fallacy of their statement re ‘technical issues’.
For them to say that these reviews were not representative is a massive insult to the absolute blue-chip names that submitted reviews. If you have what calls itself the best review site in the country saying that reviews from the likes of Manning Stainton, Pygott and Crone, Bradley’s, Romans, Prospects , Gibbs Gillespie ,Streets Ahead, WA Ellis, Andrew Grant and many others not counting and archiving then for me at least it raises the whole validity of a site like AllAgents.
Let’s be absolutely clear my view of this is that AllAgents can’t simply negate the views of individually verified reviews. Their job is to facilitate both positive reviews and the negative not become biased because of commercial decisions between them acting as a portal and them as a reference site. If there haven’t been negative ones submitted then they’re no longer an individual arbitrator but just agitating.
I have no idea what Reapit’s current approach is with these but that’s how it happened and Mark Bevan I would suggest was completely on the money.
Spot on Mr Simon
AllAgents are terrible and never reply to any questions, their customer service is awful. They are a review site full of fake reviews and need to be shut down.
Dear Simon,
I note with interest your comments, however as you and I know, this is not true and I have a string of emails to support it.
Unfortunately we are extremely busy this week due to the results of our awards being released and so it will not be this week.
Regards
Martin
Feel free Martin , I’ll happily share my experiences with Ros and she can decide whose telling porkies.
Martin, i wouldn’t give this man the PR he so dearly craves.
Martin, just wondered when you were going to be able to provide these emails?
Unless of course you’re talking absolute porkies.
Reapit IMO are finished. There is no difference between them and the like of Jupix other than silly costs. There was even a topic on this at the 2018 proptech show!
They are always very vocal about things, so clearly by their silence there is something in this story. Lets hope allAgents stand up to them and tells us more.
I bet whoever it was from reapit that tweeted this now wished he hadnt!
Ama18, no one tweeted, i left a response to yesterdays story.
Having worked for Jupix and Reapit – i know which one is better but maybe you havent seen Reapit recently.
Everybody knows allAgents is a joke…
It’s like an early trip advisor – that dodgy Greek restaurant down the road where everyone got food poisoning; full of there own reviews and it was number one in the town!
No credibility AT all.
Customers aren’t that stupid – they realise they are trying to push online agencies too.
I can’t believe how many people give any credibility to AllAgents. So many agents over the years have abused this review platform and I know of several agencies that used to openly reward their staff for getting their family and friends to give negative reviews on other agents.
The owners of All Agents clearly behave like a spoilt kid not wanting anyone else to play with their train set and do precisely what they want to give the result they want to generate. You only have to look at social media on a daily basis to see so many agents complaining about Jupix being down again plus the amount of businesses leaving Jupix to go to alternative providers such as REAPIT, DezRez and others.
Why archive REAPIT’s review pre 2017,yet Jupix still have reviews going back to 2014? This mob are a bunch of cowboys and need to have more balance. Surely a review site should be balanced and fair which quite evidently All Agents isn’t!
Knowing the way Mark Bevan conducts himself in business, I’d say REAPIT should be proud that one of their staff have had the balls to stand up and make a comment, so bit of a shame that they shirk that with their ridiculous comment about it being his personal comment and not that of the business. Thought REAPIT might have had a bit more guts than that!
Jupix as supplier of the year just about sums up the credibility of “allAgents” IMHO.
Add to that TrustPilot’s seemingly laughable process of selection, approval and removal and it confirms to me that the best recommendation is your last customer and their word of mouth.
What are your experiences regarding Jupix? We have a demo of it later this week
We have been with Jupix for around 10 years having been (I believe) their 3rd client. We have been on the journey from independent through PSG to now being owned by zoopla and we simply love it. It continues to evolve and the PropertyFile platform is a great piece of kit (especially for lettings) with more and more functionality in the pipeline. Over the years I have recommended it to several other agents and I am yet to hear anything but praise.
That said, I have been shown a lot of the reapit functionality, features and new products and there is no denying that there is a reason these guys are the size they are.
However what I will say is this- unless you build your own platform you wont get exactly what you want. Every offering has its plusses and minuses so it is really important that you understand your business and what is really important to you from a crm. It is also important that you understand what new features/facilities you want to add to your business as you evolve. I researched this market back in March and found over 20 established providers with new ones constantly being added. Also don’t forget other platforms/products that you use and to consider whether these are linked/embedded/integrated with that crm to create a more inclusive working environment.