Trustpilot said yesterday – on Twitter – that it is to remove UK reviews of Purplebricks which have gone on to the American site.
It said: “Trustpilot is aware that Purplebricks mistakenly invited UK customers to review on US profile. All reviews posted on the incorrect site have been reported and appropriate action will be taken to remove them to the correct domain. This process can take 7 to 10 days.”
However, the matter descended into farce yesterday when someone in Britain posted up an observation to the Trustpilot compliance team about a review on the US site regarding a Local Property Expert in Ely, Cambridgeshire. His review was taken down.
He emailed the compliance team saying: “England is not in the USA. It is in a place called the United Kingdom. Therefore the review regarding Purplebricks expert Chris Bedhall for Ely in England in the United Kingdom which is not in the USA should not be on their USA site.”
He helpfully attached a ‘Visit Ely’ brochure to prove his point.
However, the response from the Trustpilot compliance team was that as the poster had not been a Purplebricks customer, his review was not valid and had been reported by Purplebricks. Trustpilot said it needed to see documentation to see if the poster had had an experience with the company. If not, his review would have to be kept offline.
The poster told us: “It’s like a Monty Python sketch.”
Comments (27)
Always up to PurpleTricks.
I challenge AllAgents to create an online agency on their site and call it PurpleTricks. People can then leave reviews on this ‘made up’ agency.
All for fun of course.
dompritch134
September 20, 2017 at 8:12 am
Its become the daily PB eye, let’s see what we can do today or encourage our readers to do, which puts PB or TP in a bad light.
Wow! that is quite an accusation!
Are you really suggesting Nick, Ros and John are behind a plot to discredit Purplebricks?
“Mistakingly Invited”. That really does have to be the phrase of the day.
I wonder if the Hatton Garden robbers used that as their defence. ” Honest m’lud, we were mistakingly invited to empty those several bank security boxes”
“Mistakingly Invited”. That really does have to be the phrase of the day.
I wonder if the Hatton Garden robbers used that as their defence. ” Honest m’lud, we were mistakingly invited to empty those several bank security boxes”
Post of the day!
All I can think is
“Monty Python”
Trustpilot
“Cheese shop”
I am surprised it’s taking people so long to twig what has gone on here. Let me take a wild guess:
1. PB are launching in the US
2. A search for PB by someone in California shows AA reviews, most uncomplementary
What do you do?
Posted on TP about PB.com 48 minutes ago by Gary “We sold a house near Rotherham”…is this Rotherham in UK by chance?
It’s a comedy…. 7 – 10 Days? Nasa can launch the Space Shuttle, send it into space and have it land back on earth in much less time.
I can’t imagine what could possibly take so long? Log on, press delete, sign off!
Yadda, Yadda, Yadda…… Trustpilot? No, I don’t!
…well done to the Eye Reader.
The fact trustpilot let pb get reviews off their customers before the house has completed is a joke. No one trust’s either company anymore.
It’s like rating a restaurant 5* before you even go there! Certain have no time for Trustpilot reviews on anything anymore, if its 5* on Trustpilot i’ll think its just dodgy
Yes,,i would like to book a table please… yes what time… 7pm? No worries…thats all booked for you…
WOW 5***** service , they answered the phone,
2 days later… i got food poisoning, your staff slapped my baby and was drunk..
HAHAHAHAHA TO LATE SUCKERS YOU RATED US 5***** ON TRUSTPILOT>>>
‘I would like to rent a car please’
‘Yes certainly sir….can I just point out we are very competitively priced…..and if you pay now and could just review our service 5***** on TicklePurple…we might be able to do a little more….’
On arrival to collect the car;
‘This car you have given me is an absolute junk heap……how am I expected to drive this 200 miles, to get to where I want to be.’
‘I’m sorry sir, but we took your order over the phone, and have provided you with a car, so we have fulfilled our part of the contract.’
very good agent v…mines better lol
Of course…..but bet I could catch more fish in Greece!