The new President of the NAEA has described the housing minister’s refusal to regulate the sector as “disappointing”.

However, Martyn Baum said it was important that the industry does not “wallow” in that disappointment, but instead take the initiative to drive forward standards.

At 34 Baum – whose wife Natasha is also an estate agent – is the youngest NAEA President since Melfyn Williams. However, having been in the industry since the age of 18, he already has 16 years of experience under his belt.

He said he hopes to reach out to the next generation of property professionals – today’s negotiators and trainee valuers who will become tomorrow’s business leaders.

He also said that many “traditional” estate agents have a better online offering than “online agents”.

The full interview is below.