A number of agents got in touch with EYE yesterday morning to say that for the second time in seven months they were unable to access their Jupix CRM.
The ZPG owned cloud-based property software for sales, lettings, property management, website and client accounts was out of action for most of the morning.
Having apparently not received a response from the company some agents asked if we could find out what is happening.
Zoopla responded swiftly by issuing the following statement: “We’re aware that Jupix customers are currently experiencing an error accessing their software and appreciate the inconvenience this has caused. This is due to an issue with our hosting provider and we’re working with them to resolve this as soon as we can as a matter of priority.”
The issue has now been resolved.
Comments (2)
It is incredible that such a large company does not have dual servers in two different locations to protect their clients. This is standard practise in the computing world. Their response after the server failed for 5 plus hours was that there server went down. No further explanation, no refund, no compensation not even an apology.
Having used Jupix for over 7 years, yesterdays incident was an exception. my point on posting today is in regard to the 22% price increase brought to my attention on Monday. I haven’t had a chance to discuss with Jupix but keen to hear if anyone else has experienced the same ?