The technical glitches at Sarah Beeny’s Tepilo website were continuing yesterday – with one home owner angrily complaining on social media that his house was “fraudulently” listed for sale.
In the afternoon, on Tepilo’s Twitter account, she posted at the top: “We recently made some updates which unfortunately caused several issues with our website and mobile app that we did not anticipate.
“We’re really sorry if you have found problems with your Tepilo account as a result of this, and we are working hard to resolve these issues as quickly as possible.
“Please accept our sincere apologies for any inconvenience caused.”
The glitch looks to have been massive – although, perhaps surprisingly, we could not find anyone among the 31,600 followers complaining on the Tepilo Twitter account.
However, we did find a tweet from a disgruntled home owner, who said that his house had been wrongly listed for sale.
Graeme Walton tweeted: “Advised @tepilo someone is fraudulently listing my property for sale. 12 hours and 3 calls later, no call back, listing still live! Avoid!”
At one stage yesterday some 50 properties that were listed on February 29 have since been taken down from Rightmove.
The figure included the property which featured in our story yesterday about a home in Ealing which was somehow relisted, and had in fact sold by another agent nearly 18 months ago – much to the disappointment of a couple who tried to view it.
Comments (9)
WOT Amazes me is PB shares are up to £1.45 based on ??
If you think about it, the housing stock levels are really low at the moment, people are holding tight till after the referendum (or Ossie’s next budget) so more buyers chasing fewer houses yet despite this and PB’s historic loss making business it’s shares are still going up!
Come on EYE, there must be a story here?
Seems to me that Tepilo made an error (as we all have at some time I suspect) and has apologised.
That’s it.
If you as an estate agent have never had a website problem and do not anticipate ever having any sort of problem for which you will need to apologise – keep throwing stones.
Best keep yer head down Simon – there’s a shedload on it’s way!
I know a bit about the process of populating portals, I was uploading agent’s data to property aggregating websites a full 4 years before Rightmove existed. It is outside my comprehension how this ‘technical error’ occurred as a technical error.
For sure problems happen but that fact alone should not be used to excuse anything other than a genuine one off error. Looking a bit deeper into the “an error” it isn’t restricted to a single day. The only way to resolve such an extensive confused register is to delete everything and re-load only properties that are genuinely For sale or To let (with Tepilo)
This is just the tip of the iceberg for the cheapskates who simply cannot service their instructions properly – these are only the faux pas we’re learning of. There are undoubtably many more significant failures of communication and breaches of compliance which are likely to result in The Property Ombudsman advertising quite heavily in the ‘Situations Vacant’ columns quite soon……..
repeat performance but no repeat fees.
She should sack her agent!
Pay peanuts get monkeys.
So when will they fix these technical issues? When it suits them?
Coding Dobby left one of his mystical techs books of excuses here last night. “On a leap year February 29th is the one day every 4 years when a property can chose to be on the property portals of it own accord rather than waiting to be uploaded”